Questions The following list contains answers to the most common questions asked by our clients. If you cannot find the answer to your question here please contact us.

1. When do I pay for my flights?
   Your consultant will advise final payment details at the time of booking. Unless otherwise stipulated, payment for both international and domestic bookings is required immediately upon confirmation, or within 3 days depending on the fare type - again your consultant will advise you of these details.
   
   
2. How do I pay for my flights?
   Payment can be made by cash, credit card, debit card or cheque. Your consultant will advise you of which payment method is appropriate and the process involved. Credit card conditions may apply.
   
   
3. When will my credit card be debited?
   For most bookings, the debit takes place at time of booking. Please ask your consultant if unsure.
   
   
4. How private are my personal details?
   Our Privacy Policy ensures your right to privacy. We will not share your information outside of Flight Center without your authority to do so.
   
   
5. Is there a fee to use Charlie Connection Travel & Tours?
   Fees may be charged, depending on the booking. Please check with your consultant for conditions when booking.
   
   
6. How do I amend a booking?
   To amend or cancel a booking please email your consultant or call them on 02 6294262 or 66 2 6294262 if you call them from outside Thailand. Please note: Some airfares are non refundable and/or non changeable and/or airline charges /cancellation fees may apply. Please ask your consultant at time of booking.
   
   
7. How and when do I receive my travel documents?
   Documents are requested from airlines and travel suppliers once you have paid in full. In most cases airline tickets are issued within 24 - 48 hours. Unless otherwise requested other travel documents are released 14 days prior to travel. You can pick up your documents at our office or we can send these documents to you by registered post or courier, depending or requested method.
    
8. How do I pick up my airline eTicket?
   eTickets are Electronic Tickets, a convenient new way of managing your travel that removes the "forgotten ticket" panic! On some airlines, you no longer need to receive a paper ticket before traveling - when you travel on an eTicket your details are stored in the airline system and you proceed directly to the check-in counter at the airport, present a current Photo ID (passport), receive your boarding pass and you are on your way.
   
   
9. What if I lose my ticket?
   If you have lost your ticket prior to the day of travel please contact us and we will forward to you a Lost Ticket Indemnity form for completion. This will facilitate the reissue of your ticket. Note the airlines usually charge a reissue fee. If you lose your ticket on the day of departure, upon arrival at the airport contact the airline who will organize replacement.
   
   
10. What if I need to cancel my booking? How do I obtain a refund?
    Important please note: Airline charges and cancellation fees may apply to your particular airfare or travel arrangements and as such refunds will only be provided by the airline or travel supplier in accordance with these terms and conditions. To apply for a refund please return your unused airline ticket and travel documents together with a covering letter to your consultant. Airline refunds may take up to 12 weeks.
    
    
11. How do I know the terms and conditions of the airfare purchased?
    Terms and conditions differ depending on the airline and the type of ticket you have purchased. Please ask your consultant regarding details of cancellation fees, amendment fees and other terms and conditions.
    
    
12. What terms and conditions apply to the Charlie Connection Travel & Tours web site?
    Read our Terms & Conditions policy.
    
    
13. Can I book tickets for travel starting from outside the Thailand?
    Yes. Charlie Connection Travel & Tours can offer deals between many cities outside the Thailand. Please telephone a consultant on 02 6294262 or 662 6294262 if you call them from outside Thailand for a quote.
    
    
14. Is it necessary to reconfirm your flight?
    It is necessary to reconfirm your flight 72 hours prior to departure direct with the airline but there are some airlines that no longer required.  Please contact your consultant for the airline phone number.
    
    
15. Can I request seating or special meals?
    Most airlines will attempt to accommodate for meal and seating requests, however these are not guaranteed. All passengers on the same booking will be seated together. In most instances, only aisle or window seats can be requested